Delivery Information

COVID-19 UPDATE

Important: Due to the recently announced COVID-19 lockdowns we are experiencing unprecedented demand with our dispatch of Orders and with our Customer Support. This means that delivery may take a little longer than normal. Thank you for your patience during this period.

Stay safe.

 

STANDARD DELIVERY
Orders are sent from our DC in Melbourne via Australia Posts International Pack and Track Service and then through New Zealand Post once it arrives in NZ. The rate is calculated by the destination and weight
Parcels will usually arrive within 3-10 Business days depending on destination.
(Covid-19 - We are currently experiencing shipping delays and deliveries are currently estimated to be between 5-14 business days)


PERSONALISED NAME BALLS
All personalised Name balls are sent via DHL/New Zealand Post directly from our International factory to you and can take approximately 5-6 weeks from artwork approval.

Please note: If your order includes a personalised basketball or a pre-order product as well as other items, your order may be delayed and shipped once all items are available to dispense and not sent in split shipments.