Orders & Returns
Here at Spalding, we are doing everything we can to adapt to the current circumstances and keep things running for our customers. Our priority has and always will be the health and safety of our team members, customers and communities. This means prioritising the well-being and protecting the livelihoods of our team.
Our online store is still open and delivering, however, please note that NZ Post and Australia Post services we use, are currently experiencing some delivery delays due to higher demand across their delivery networks. This may mean that your order may take a little longer getting to you than usual.
Thank you for your patience.
Thank you for purchasing from Spalding.
Should you wish to return an item, please refer to the information below.
Exchanging an item
Unfortunately, Spalding cannot exchange your product due to a change of mind so please choose carefully. Check out our Basketball Size Guide or Ball Finder Pages to help choose the correct product
I have a faulty item
As Spalding strives for excellence, we're really sorry if you have received a Spalding product that hasn't lived up to your expectations or if you have received an incorrect item.
However in an instance where you receive an incorrect/faulty product, please contact us via our helpdesk. We may ask you to provide a photo to highlight any fault.
Should you have any further enquiries, don’t hesitate to contact Customer Service on +61 1300 654 766 or via our helpdesk