Track my order
Here at Spalding, we are doing everything we can to adapt to the current circumstances and keep things running for our customers. Our priority has and always will be the health and safety of our team members, customers and communities. This means prioritising the well-being and protecting the livelihoods of our team.
Our online store is still open and delivering, however, please note that NZ Post and Australia Post services we use are currently experiencing some delivery delays due to higher demand across their delivery networks. This may mean that your order may take a little longer getting to you than usual.
Thank you for your patience.
You can check the status of your order by logging into your account at spalding.net.nz and checking the My Account section
Alternatively, you can track your shipment via the NZ Post website. You should see tracking events appear within 24 hours after you have received tracking confirmation from Spalding. Sometimes it can take a little longer for events to populate, so don’t worry if don’t see any tracking up to 48 hours after your initial order has been placed. Once your order has entered the system you will then be able to track the progress of your order.
If you have ordered a personalised basketball then you will be able to track your order via DHL Express, or DHL E-commerce (dependant on your nominated shipping option). Tracking will become live within 24-48 hours after you receive your order dispatch confirmation email from Spalding. Sometimes it can take a little longer for events to populate, so don’t worry if don’t see any tracking up to a week after your initial order has been placed.
For personalised basketball orders please allow 2-3 or up to 5-6 weeks for delivery depending on the postage service you have chosen.